Shipping Policy

Please carefully review our Shipping Policy when purchasing our products, as it applies to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Logistics: UPS, USPS, 

We offer free shipping across the USA.

All delivery times and dates provided are estimates and given in good faith.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and items will be delivered within 30 days after we accept your order. For more information, please refer to our Terms.

ORDER PROCESSING TIME

• Processing Time: 1-2 Days
• Shipping Time: 3-7 Days

DO YOU DELIVER INTERNATIONALLY?

Yes, we ship worldwide.

Note:
International deliveries may be subject to various rules and restrictions, and you may incur additional taxes and duties beyond our control. You are responsible for complying with the laws of your country and for any associated costs.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If your delivery is delayed, we will inform you as soon as possible and provide a revised estimated delivery date.

For EU and UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy.

COVID-19 STATEMENT & SHIPPING DELAYS

Please be aware that there may be shipping delays due to ongoing COVID-19 impacts. Limited transportation availability may extend delivery times. Our team is doing our best to provide accurate timelines, but the global supply chain is unpredictable, and delays may occur. We appreciate your patience and understanding during this time and are happy to assist with any questions or concerns regarding your orders.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, please contact us at our Support Center.

Refund Policy

Thank you for choosing OEM Auto Source . We hope you are satisfied with your order. However, if you are not completely happy due to any damaged or missing parts, you may return the item for a refund or replacement. Please see below for more information on our return policy.

RETURNS

To be eligible for a refund, you must return the product within 14 calendar days of your purchase. The item must be in the same condition you received it and undamaged. All orders are final; we do not accept returns or exchanges unless the items received are damaged or missing.

We are not liable for any consequences arising from customers purchasing products from us and subsequently selling them on third-party platforms (Amazon, eBay, Walmart, etc.). Any actions taken by these platforms, including listing deactivation or account suspension, are beyond our control. Customers engaging in such activities do so at their own risk and should adhere to the policies and guidelines of those platforms.

RETURN PROCESS

To return an item, please contact customer service to request a refund or replacement with proof of damage or missing parts (such as videos or pictures). Once your claim is verified, contact support to obtain a return address. Securely package the item in its original packaging and include your proof of purchase (Order Invoice). When a return is authorized, OEM Auto Source Filters will proceed with the refund or replacement.

In some cases, your return shipment may be free of charge. If you return an item for a reason not related to our error, the parcel will be sent back to your original address, and no refund will be initiated.

REFUNDS

After we receive your return and inspect the item, we will process your refund or exchange. Please allow at least 14 days from the receipt of your item for processing. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your card issuer. We will notify you via email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

• Perishable items
• Intimates
• Gift cards
• Custom items
• Digital products

For defective or damaged products, please contact us using the details below to arrange a refund or exchange.

QUESTIONS

If you have any questions regarding our return policy, please contact us at our Support Center.