Fleetguard FS19764 Fuel Water Separator OEM for Cummins ISX & Caterpillar C-Series

Thank you for shopping with OEM Auto Source. We want you to be satisfied with your purchase. This Refund & Return Policy explains how returns, exchanges, and refunds work.

Return Window

You may request a return within 14 calendar days of delivery.

Items Eligible for Return

We accept returns for both defective and non-defective items, as long as the item meets the conditions below.

Return Conditions (Required)

To be eligible for a return:

• The return request must be made within 14 days of delivery
• The item must be unused, uninstalled, and in original condition, unless the return is due to defect/damage
• The item must be returned with original packaging, labels, manuals, and all included parts/accessories (when applicable)
• You must provide proof of purchase (order number / invoice)

Non‑Returnable Items

The following items are not eligible for return:

• Gift cards
• Digital products / downloadable software
• Custom, special-order, or made-to-order items
• Items marked Final Sale (if shown on the product page)
• Items not purchased directly from OEM Auto Source
• Any item returned that is used, installed, altered, or missing parts (may be refused or subject to partial refund)

How to Start a Return (RMA Required)

To initiate a return, email us within 14 days of delivery:

Email: contact@oemautosource.com (as currently listed on your policy page)
Phone : +1 7086583472
Include:

• Order number
• Item(s) you want to return
• Reason for return
• Photos/video if the item is defective or damaged

If approved, we will provide a Return Merchandise Authorization (RMA) and return instructions. Returns sent without an RMA may be delayed or refused.

Return Shipping Costs

• Defective / damaged / incorrect item sent: We will provide a prepaid return label (or reimburse reasonable return shipping with proof, if a label can’t be provided).
• Non‑defective return (change of mind, ordered wrong item, no longer needed, etc.): Customer is responsible for return shipping costs.

We recommend using a tracked shipping method. We are not responsible for packages lost in transit.

Restocking Fees (Non‑Defective Returns)

For non-defective returns, we may apply a restocking fee to cover processing and inspection:

• Up to 15% restocking fee may apply (depending on item condition and packaging)

No restocking fee is charged for defective/damaged/incorrect items.

Refunds

Once we receive and inspect your return:

• Inspection time: 2–5 business days (may take longer during peak periods)
• If approved, refunds are issued to the original payment method
• Refund posting time: Please allow 3–10 business days for your bank/card issuer to post the refund

What is refunded:

• Product price (minus any restocking fee if applicable)
• Original shipping charges are not refundable unless the return is due to our error (defective/damaged/incorrect item)

Exchanges / Replacements

If you received a defective, damaged, or incorrect item, we can offer:

• Replacement (if available), or
• Refund

We’ll confirm the best option after reviewing the claim details.

Cancellations

If you contact us quickly, we will do our best to cancel an order before it ships. If the order has already shipped, you may request a return under this policy once delivered.

Contact Information

OEM Auto Source
382 Hanover Ave
Staten Island, NY 10304
United States
Email: contact@oemautosource.com
Phone: +1 7086583472

Shipping Policy

Please carefully review our Shipping Policy when purchasing our products, as it applies to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Logistics: UPS, USPS, 

We offer free shipping across the USA.

All delivery times and dates provided are estimates and given in good faith.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and items will be delivered within 30 days after we accept your order. For more information, please refer to our Terms.

ORDER PROCESSING TIME

• Processing Time: 1-2 Days
• Shipping Time: 3-7 Days

DO YOU DELIVER INTERNATIONALLY?

Yes, we ship worldwide.

Note:
International deliveries may be subject to various rules and restrictions, and you may incur additional taxes and duties beyond our control. You are responsible for complying with the laws of your country and for any associated costs.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If your delivery is delayed, we will inform you as soon as possible and provide a revised estimated delivery date.

For EU and UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy.

COVID-19 STATEMENT & SHIPPING DELAYS

Please be aware that there may be shipping delays due to ongoing COVID-19 impacts. Limited transportation availability may extend delivery times. Our team is doing our best to provide accurate timelines, but the global supply chain is unpredictable, and delays may occur. We appreciate your patience and understanding during this time and are happy to assist with any questions or concerns regarding your orders.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, please contact us at contact@oemautosource.com